TERMS OF USE AGREEMENT

Last Revised: October 28, 2026

Welcome to the website, mobile applications, and online services (collectively, the “Site”) operated by You Call We Haul, {powered by Advanced Remarketing Services, Inc}, its subsidiaries, and corporate affiliates (collectively, “You Call We Haul”, “we”, “us”, or “our”).

Please read these Terms of Use carefully. They govern your access to and use of the Site, Application, and our vehicle acquisition and remarketing services (collectively, the “Services”).

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER PROVISION IN SECTION 12 THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

1. Acceptance & User Classifications

By accessing or using the Site, obtaining an offer, scheduling a vehicle pickup, or registering an account, you agree to be bound by these Terms of Use and our [Privacy Policy]. If you do not agree, do not use the Site or Services.

We categorize users of our Site into the following roles:

  • “Sellers”: Individual consumers or entities using the Site to obtain cash offers and sell vehicles.

  • “Buyers / Bidders / Carriers”: Third-party salvage operations, auto recycling facilities, auction entities, tow operators, and transport carriers.

  • “Visitors”: Anyone browsing the Site.

2. Eligibility & Account Security

  • Age & Jurisdiction: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) and reside in the United States to use the Site.

  • Account Integrity: If you create an account, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your credentials and for all activities under your account.

3. Vehicle Sales & Offers (For Sellers)

A. Offers & Expiration

Offers generated on the Site are based on the location of the vehicle, market prices, and the information provided by the Seller (e.g., Year, Make, Model, Mileage, Title Status, Damage, Engine Condition). Offers are initial estimates, non-binding, and expire seven (7) calendar days from issuance. 

B. Seller Representations & Warranties

By accepting an offer, the Seller represents and warrants that:Ownership: You are the legal, registered owner of the vehicle or have explicit, documented legal authority to transfer title and ownership on behalf of the registered owner.

  1. Encumbrances: The vehicle is free and clear of all liens, financial claims, security interests, and encumbrances.

  2. Accuracy: All information provided regarding the vehicle’s history, missing components (including catalytic converters, tires, or engines), condition, and operational status is true, accurate, and complete.

C. Inspection, Price Adjustments, & Rejection

  • On-Site Verification: All vehicles are subject to physical inspection prior to or upon pickup by our transport representative.

  • Discrepancies: If the physical inspection reveals that the vehicle condition differs materially from the online disclosures (e.g., missing key components, undisclosed damage, different VIN/mileage, unverified title), we reserve the right to:

  • Revoke the offer entirely; or

  • Present a revised, adjusted offer reflecting the actual condition.

  • No Obligation: The Seller is under no obligation to accept a revised offer and may cancel the transaction prior to surrendering the title and vehicle.

    • D. Title Transfers & Documentation

    • Clean Title Requirement: Payment and pickup are strictly contingent upon the Seller surrendering a valid, unencumbered state-issued title signed in accordance with local Department of Motor Vehicles (DMV) / Secretary of State guidelines, where required.

    • Incomplete Documentation: If the required documentation is incomplete, invalid, or missing, we or our Buyer reserve the right to cancel or withhold payment.

    E. Personal Belongings & Abandonment Waiver

    Sellers must remove all personal property from the vehicle prior to pickup. We and our Carriers accept zero liability for any personal items left inside the vehicle. By surrendering the vehicle, you explicitly acknowledge that any items remaining inside are deemed permanently abandoned and forfeited.

    4. Towing & Pickup Logistics

    • Vehicle Accessibility: The Seller must ensure the vehicle is parked in a location reasonably accessible to a standard tow truck or flatbed (e.g., clear driveway, public road, not blocked by locked gates, mud, or off-road obstacles).

    • Presence at Pickup: The Seller (or an authorized adult representative) must be physically present at the agreed-upon pickup time with valid photo identification, the signed title, and keys.

    • Cancellation / No-Show: We reserve the right to cancel an order if the Seller is absent, unavailable, or fails to produce valid paperwork during pickup.

    5. Communications & TCPA Consent

    By providing your telephone number and email address on the Site, you explicitly consent to receive transactional and operational communications from us and our network carriers regarding your quote, pickup scheduling, and payment. 

    • SMS / Automated Calls: You consent to receive text messages (SMS), push notifications, and autodialed or artificial/prerecorded voice calls concerning your vehicle offer. Consent is not a condition of purchasing or using any service.

    • Opt-Out: You may opt out of promotional communications at any time. For text messages, reply STOP to cancel. Message and data rates may apply.

    6. Buyers, Bidders, & Carriers

    If you participate on the Site as a Buyer, Salvage Partner, Bidder, or Transportation Carrier, your access and commercial terms are additionally governed by our standalone [Bidder Registration Agreement] and [Bidder Authorization to Tow Agreement ] and further governed by the terms and conditions at: https://www.arscars.com/terms-of-use/. In the event of a conflict between these Terms of Use and your specific Bidder Registration or Authorization to Tow Contracts, the operational terms of those specialized agreements shall control.

    7. Proprietary Rights & Site Content

    • Intellectual Property: All content on the Site—including code, graphics, text, software, logos, and arrangements—is the property of You Call We Haul or its licensors. You are granted a limited, revocable, non-transferable license to access the Site for personal, non-commercial use.

    • Prohibited Conduct: You agree not to:

    • Scrape, data mine, crawl, or use automated systems/bots to extract data from the Site;

    • Decompile, reverse engineer, or disassemble any part of the Site;

    • Transmit viruses, trojans, worms, or malicious code; or

    • Interfere with the network infrastructure or security of the Site.

    8. Photo & Content Release

    By uploading photos or media of your vehicle to the Site, you grant You Call We Haul a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, display, and publish such photos for marketing, verification, listing, or internal operational purposes without attribution or compensation.

    9. Third-Party Links & Services

    The Site may contain links to third-party services (e.g., towing partners, title search providers). We do not control or endorse these platforms and are not responsible for their availability, content, or practices. You access third-party links at your own risk.

    10. Disclaimer of Warranties

    THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU CALL WE HAUL DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

    11. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL YOU CALL WE HAUL, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR CARRIER PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, OR PROPERTY DAMAGE) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, VEHICLE PICKUP, OR SERVICES.

    IN STATES WHERE LIMITATIONS OF LIABILITY ARE RESTRICTED, OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL CASH AMOUNT PAID OR OWED TO YOU FOR THE SPECIFIC VEHICLE TRANSACTION IN DISPUTE, OR $100.00 USD, WHICHEVER IS GREATER.

    12. Dispute Resolution, Binding Arbitration & Class Action Waiver

    READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

    A. Binding Individual Arbitration

    Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the purchase/sale of a vehicle shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

    B. Class Action Waiver

    YOU AND YOU CALL WE HAUL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

    C. Governing Law & Venue

    These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to conflict of law principles. Any arbitration hearing shall take place in Providence County, Rhode Island, or via videoconference upon mutual agreement.

    13. Indemnification

    You agree to defend, indemnify, and hold harmless You Call We Haul, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

    1. Your breach of these Terms;

    2. Misrepresentations made regarding vehicle ownership, title, or condition; or

    3. Your violation of any third-party rights or applicable state/federal laws.

    14. Modifications & Termination

    We reserve the right to modify these Terms at any time. Updated versions will be posted to this page with an updated “Last Revised” date. Your continued use of the Site following changes constitutes acceptance. We reserve the right to suspend or terminate your access to the Site at our sole discretion, without prior notice.

    15. Contact Information

    For questions or concerns regarding these Terms or our Services, please contact us at:

    You Call We Haul

    116 Johnny Cake Hill

    Middletown, RI 02842

    Email: ycwh@youcallwehaul.com

    Phone: 1-866-771-5865